Which of the following is a common tool used in support centers?

Ticketing systems are essential tools used in support centers because they help efficiently manage and track customer support requests. These systems facilitate the creation, assignment, and resolution of incidents in a structured manner, allowing support teams to prioritize tasks and keep accurate records of interactions. Through ticketing systems, analysts can document issues, monitor response times, and ensure that no requests are overlooked.

Additionally, ticketing systems often include features such as status updates, escalations, and reporting capabilities that are critical to evaluating team performance and improving customer satisfaction. They serve as a central hub for communication between support staff and customers, ensuring that all parties are informed throughout the resolution process.

While spreadsheet applications can be useful for data management and analysis, they do not provide the same level of tracking and accountability for support issues. Email marketing tools are specialized for promotional purposes and are not designed for customer support interactions. Graphic design software is focused on creative tasks rather than managing support inquiries or customer interactions. Thus, ticketing systems stand out as the primary tool integral to the daily operations of support centers.