Which of the following could be an obstacle for analysts in their daily operations?

High call volumes can significantly impact the daily operations of analysts in a support center. When the volume of incoming calls exceeds the capacity of the staff, it can lead to increased wait times for customers, resulting in frustration for both the customers and the analysts. This heightened demand can overwhelm analysts, making it challenging for them to provide thorough and attentive support for each issue. As a result, analysts may struggle to maintain good service levels, which can lead to rushed interactions, incomplete resolutions, and ultimately, a decline in overall customer satisfaction.

In contrast, low workloads and regular system accessibility would not typically be considered obstacles; they may actually facilitate a smoother workflow. Customer satisfaction surveys, while valuable for assessing performance, do not directly interfere with daily tasks but rather offer insights into areas for improvement. Therefore, the challenges posed by high call volumes are particularly pertinent in understanding the pressures that analysts face in their roles.