What metric is used to verify if incidents are being handled according to their specified priority levels?

The metric used to verify if incidents are being handled according to their specified priority levels is the number of incidents by priority, severity, and type. This metric allows organizations to categorize incidents effectively, enabling them to monitor not only the volume of incidents but also how they are addressed based on their urgency and impact.

By tracking the number of incidents segmented by priority, the support team can assess whether high-priority incidents are being resolved promptly while ensuring that lower-priority issues are appropriately managed without compromising response times. This granularity helps in identifying trends and areas for improvement in incident response, ensuring compliance with defined service standards.

Evaluating incidents in this way provides a comprehensive picture of how well the support center is performing in relation to its established priorities, ultimately supporting better resource allocation and service quality improvements.