What is typically not included in a Service Request?

In the context of service requests, the primary focus is on requests for specific services or information that are meant to assist users with their needs. A service request generally encompasses direct actions like acquiring information, altering access levels, or performing routine tasks such as password resets.

A complaint about service speed, while it may convey user frustration and require attention, does not typically qualify as a service request. Instead, complaints are often categorized as incidents or issues requiring resolution rather than formal requests for service. In this framework, service requests are action-oriented and seek specific outcomes within the organization's service offerings, which is why they do not include complaints about performance or quality of service delivery.

On the other hand, requests for information, password resets, and access requests are standard examples of what constitutes a service request. Each of these examples involves asking for a service that is part of the standard operating procedures within IT service management, aligning with expected user needs and operational processes.