What is the purpose of Service Strategy in the ITIL framework?

Service Strategy in the ITIL (Information Technology Infrastructure Library) framework is focused on defining the overall direction and strategic objectives for service management. This involves creating policies and providing guidance that shape how services are designed, developed, and delivered throughout their lifecycle. By establishing a clear service strategy, organizations can align their services with business goals, ensure that the right resources are allocated, and prioritize initiatives that will add value to the organization and its customers. This strategic approach allows for the effective management of services, enabling the organization to respond proactively to changes in the business environment and customer needs.

The other options, while relating to service management, do not encapsulate the core purpose of Service Strategy. Training employees on service delivery more closely aligns with service training or operational practices, while establishing technical specifications pertains to the design and transition of services, and evaluating customer feedback relates more to continual service improvement rather than strategic intent. Thus, the focus on defining policy and guidance makes the selected answer the most relevant in the context of Service Strategy within ITIL.