What is the primary role of Service Operation?

The primary role of Service Operation is to deliver and support services that are already in operation. This involves ensuring that these services are running smoothly and meeting the needs of users. It focuses on maintaining the quality and performance of services, resolving incidents, fulfilling service requests, and effectively managing service breaches.

Delivering and supporting services encompasses a range of activities such as incident management, problem management, event management, access management, and service request fulfillment. This operational phase is critical for the overall success of service management as it ensures that the value of services is realized, and user satisfaction is maintained.

While other choices pertain to different aspects of service management—like designing new services or negotiating contracts—they do not represent the core responsibilities of the Service Operation phase, which is fundamentally about operational support and delivery.