What is the main goal of incident management activities?

The primary goal of incident management activities is to identify and correct hazards effectively. This process focuses on restoring normal service operation as quickly as possible after an incident, minimizing disruption to the business and ensuring that any underlying issues or hazards are addressed. By identifying the root causes of incidents and implementing corrective measures, organizations can improve the reliability and stability of their services. This approach not only helps in mitigating the immediate impact of incidents but also works towards preventing similar issues in the future, thereby enhancing overall service quality.

The other options, while relevant to different aspects of service management, do not capture the essence of what incident management is specifically designed to achieve. Reducing costs, enhancing customer service training, and providing system upgrades are important considerations in IT service delivery, but they are not the main focus of incident management activities.