What is the focus of the Information Technology Infrastructure Library (ITIL)?

The focus of the Information Technology Infrastructure Library (ITIL) is to align IT services with business needs. ITIL provides a set of best practices and guidelines for IT service management that helps organizations deliver quality IT services while ensuring that these services support the overarching goals and objectives of the business.

By emphasizing alignment with business needs, ITIL encourages IT departments to prioritize their services based on the requirements and expectations of the organization. This approach not only facilitates better communication between IT and other business units but also fosters a culture where IT services are directly contributing to business value and success.

While maximizing hardware efficiency, enhancing user experience, and reducing the cost of IT services can be important goals for organizations, they are not the primary focus of ITIL. Instead, those aspects may be seen as benefits that arise from effectively managing IT services in alignment with business needs rather than as standalone objectives within the ITIL framework.