What is the first step analysts should follow in basic troubleshooting?

The first step analysts should follow in basic troubleshooting is to identify the problem. This crucial step involves understanding precisely what the issue is, which lays the groundwork for effective troubleshooting. By clearly defining the problem, analysts can ensure that they are addressing the correct issue, rather than making assumptions or jumping to conclusions based on incomplete information.

Identification involves not just recognizing symptoms but also gathering context around those symptoms, such as when the issue occurs, the environment it occurs in, and any recent changes that might correlate with the problem. This foundational understanding enables analysts to approach the troubleshooting process systematically and efficiently.

Once the problem is clearly identified, subsequent steps, like gathering information or replicating the issue, can be more focused and effective, as analysts would have a clear target to address. This methodical approach helps in minimizing wasted time and resources while also improving the likelihood of resolving the issue promptly.