What is one primary function of the metric related to 'Number of Total Incidents'?

The primary function of the metric related to 'Number of Total Incidents' is to forecast resource utilization. This metric provides a quantitative measure of incidents reported, which can help in predicting future resource needs based on trends. By analyzing the number of incidents over time, support teams can estimate staffing requirements, resource allocation, and workload management. This insight aids in ensuring that adequate resources are available to effectively manage incidents and maintain service levels.

In the context of service management, understanding incident volumes is crucial for planning purposes, enabling teams to proactively adjust their strategies to handle anticipated increases or decreases in incident reports. This proactive approach is vital for optimizing operational efficiency and enhancing overall service delivery.