What is meant by a known error database (KEDB)?

A known error database (KEDB) is specifically defined as a repository that contains documented known issues, along with their potential resolutions or workarounds. This resource is valuable for IT support teams as it helps them quickly address recurring problems that have already been identified and documented. By referring to the KEDB, support analysts can provide faster and more efficient solutions to customers, reducing downtime and improving overall service quality.

The KEDB serves not only as a repository of issues but also as a critical tool for knowledge sharing within the support team, allowing analysts to learn from past incidents and apply those lessons to current issues. This continuous improvement makes the support process more efficient and effective.

In contrast, the other options do not encapsulate the primary function of a KEDB. A repository of employee performance records focuses on human resource aspects, customer feedback is about external stakeholder opinions, while a log of software updates pertains to version control rather than known issues and their management.