What is involved in root cause analysis?

Root cause analysis is a systematic process used to identify the fundamental reasons behind recurring issues or problems. The goal is to uncover the underlying cause rather than just addressing the symptoms. By pinpointing the root cause, organizations can implement effective long-term solutions that prevent the same problem from reoccurring, thus improving overall efficiency and customer satisfaction.

While options like identifying superficial solutions or reviewing team's performance statistics might touch on aspects related to problem-solving or overall performance, they do not directly engage with the depth required for a thorough root cause analysis. Similarly, analyzing customer feedback forms could provide valuable insights but does not specifically focus on uncovering the underlying reasons behind issues; it may simply reflect the symptoms of larger problems rather than addressing why those problems exist in the first place. Therefore, recognizing and resolving the core issues is what makes option C the most appropriate and aligned with the principles of root cause analysis.