What is a primary goal of IT Service Management (ITSM)?

The primary goal of IT Service Management (ITSM) is indeed to improve the quality of IT services. ITSM focuses on aligning IT services with the needs of the business and its customers, ensuring that the services provided are effective, efficient, and deliver value. This involves implementing processes and practices that enhance service delivery and satisfaction, which is fundamental for maintaining a competitive edge and fostering positive relationships with users.

An emphasis on quality spans multiple aspects, including reliability, usability, and support efficiency. By improving the quality of IT services, organizations can achieve higher user satisfaction, better business outcomes, and a more strategic alignment between IT and overall organizational objectives. This focus on service quality is essential for creating a resilient IT infrastructure that can adapt to changing demands and technologies.