What is a change request in IT service management?

A change request in IT service management is defined as a formal proposal for an alteration to any component of the IT environment. This encompasses a wide range of potential changes, including modifications to hardware, software, processes, policies, or other elements crucial to IT operations. The goal of a change request is to ensure that changes are considered, evaluated, and implemented in a controlled and systematic manner to minimize the impact on services and maintain stability within the IT environment.

This process typically involves assessing the potential risks and benefits of the proposed change, gaining necessary approvals, and establishing a clear plan for implementation. By formalizing the change request process, organizations can better manage changes, reduce the occurrence of unplanned outages, and ensure that service continuity is maintained.