What does incident management focus on in IT support?

Incident management in IT support primarily focuses on restoring normal service operation as quickly as possible after an interruption or service degradation occurs. This process is critical for minimizing the impact of incidents on the business and ensuring that services are available and reliable for end-users. The goal of incident management is to return the service to its operational state with minimal disruption to the organization's productivity.

By prioritizing quick resolution and effective communication, incident management enables support teams to tackle issues systematically, often using predefined processes to manage incidents from detection to resolution. This not only helps in maintaining user satisfaction but also ensures that IT services can be sustained effectively.

Other options, while related to IT support, do not align directly with the primary focus of incident management. Analyzing data usage trends pertains more to performance or capacity management. Identifying network vulnerabilities falls under security management, and training staff on new software is more aligned with change management or training processes rather than incident management.