What does CTI stand for in telecommunication technology?

Computer Telephony Integration (CTI) refers to the technology that allows different forms of communication, such as telephony and computer systems, to interact and integrate effectively. This integration facilitates functionalities such as call handling, automatic dialing, and the ability to manage phone calls using computer software. CTI is widely used in customer service and call center environments, enabling agents to have immediate access to caller information and streamline processes that enhance the customer experience.

This technology plays an essential role in modern telecommunication, as it enables businesses to improve their efficiency and communication accuracy. By linking telephone systems with computer resources, organizations can automate and enhance operational tasks, leading to improved productivity. Understanding this concept is vital for anyone involved in support, telecommunications, or customer service technology.